IBM Hiring Freshers & Experienced Candidates - Apply Here

Company Name   :   IBM

Company Profile :

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Role & Responsibility:

First level support for clients-Via Phone, Email, and Instant Message

• Answer “how to” questions

• Answer technical questions

• Answer new release/upgrade questions

• Route clients to finance when appropriate

• Provide superior customer service and training to clients.

• Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.

• Provide detailed and accurate cases of all client contact.

• Provide assistance to the Product Support Manager and other departments when requested.

• Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.

• Become exceptionally familiar with Kenexa's products and services.

• Liaise with software engineering, product management and technical consultant teams for up to date information on the tickets and escalations.

Experience :

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0-20 Months.

Skills:

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• Basic computer and troubleshooting knowledge, Good Communication skill.

Required

• Bachelor's Degree
• Basic knowledge in Basic computer and troubleshooting knowledge
• Basic knowledge in Good communication skills
• Basic knowledge in Team Player
• English: Fluent

Preferred

• Master's Degree in Engineering
• At least 2 years experience in Basic computer and troubleshooting knowledge
• At least 2 years experience in Good communication skills
• At least 2 years experience in Team Player

Job ID SWG-0713064

Job type Full-time Regular

Work country India

Position type Professional

Work city Visakhapatnam

Travel No travel Job 

area Software Development

Business group IBM Software Group

Job category Technical Services

Business unit Kenexa

Job role Customer Service Representative

Job role skillset    : General

Commissionable/    :  Sales-Incentive jobs only

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