IBM Hiring for Freshers - Apply Here
Company Name : IBM
Company Profile:
Website : www.ibm.com
Job Role : Technical Support Associate
Eligibility : Bachelor's Degree
Experience : 0 - 4 Years
Job Location : Bangalore
Job Role:
You will be involved in Providing Voice & E-Mail support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Job Responsibilities:
Remote Infrastructure support delivery.
Perform problem cause analysis.
Resolve routine customer problem.
Ability to Identify Opportunity & Implement Process Improvements.
Has MAC/iOS (Apple Support) technical experience and skills in the areas of problem determination, creativity, analysis and fixing end user issues.
Ability to meet a set of defined account agent productivity measurements.
Have detailed understanding of service desk environment, roles and responsibilities.
Understands customer service skills and ensures a high standard of customer service on all calls/transactions.
Ensures Incidents, requests and tasks in queues are completed within agreed/specific time scales.
Demonstrate time management, multi tasking ability and organizational skills.
Resolve routine customer IT problem MAC based.
Skills Required:
Ability to identify basic hardware parts and aware of basic hardware concepts.
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Fluent Communication skills.
Skills Required:
Experience in iOS/Mac support - OS issues, Mail Configuration, Setting up network, Calendar, General iOS / Mac break fix issues.
Ability to identify basic hardware parts and aware of basic hardware concepts.
Proven computer skills required.
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Proven oral and written communication skills.
Customer service orientation skills.
Apply Now
Company Profile:
IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.
Website : www.ibm.com
Job Role : Technical Support Associate
Eligibility : Bachelor's Degree
Experience : 0 - 4 Years
Job Location : Bangalore
Job Role:
You will be involved in Providing Voice & E-Mail support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Job Responsibilities:
Remote Infrastructure support delivery.
Perform problem cause analysis.
Resolve routine customer problem.
Ability to Identify Opportunity & Implement Process Improvements.
Has MAC/iOS (Apple Support) technical experience and skills in the areas of problem determination, creativity, analysis and fixing end user issues.
Ability to meet a set of defined account agent productivity measurements.
Have detailed understanding of service desk environment, roles and responsibilities.
Understands customer service skills and ensures a high standard of customer service on all calls/transactions.
Ensures Incidents, requests and tasks in queues are completed within agreed/specific time scales.
Demonstrate time management, multi tasking ability and organizational skills.
Resolve routine customer IT problem MAC based.
Skills Required:
Ability to identify basic hardware parts and aware of basic hardware concepts.
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Fluent Communication skills.
Skills Required:
Experience in iOS/Mac support - OS issues, Mail Configuration, Setting up network, Calendar, General iOS / Mac break fix issues.
Ability to identify basic hardware parts and aware of basic hardware concepts.
Proven computer skills required.
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Proven oral and written communication skills.
Customer service orientation skills.
Apply Now
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