HCL Walkin Drive On 16th March 2015 For B.E / B.Tech / B.Sc / BCA Fresher / Exp Graduates - Apply Now

Company Name : HCL

Company Profile : HCL Technologies Limited is an Indian global IT services company headquartered in Noida, Uttar Pradesh. It offers services including software consulting, enterprise transformation, remote infrastructure management, engineering and R&D services, and business process outsourcing (BPO).

Company Website : www.hcl.com

Job Description : 

Job Designation : Customer Support Engineer/Technician

Job Description : 

• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users.
• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions.
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any).
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's.
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
• Administer and provide User account provisioning & activities.
• Assign work orders / incidents to appropriate support teams and follow up until closure.
• Route problems to internal 2nd and 3rd level IT support staff.
• Escalate complex problem to appropriate support specialists.
• Routine maintenance updates with other IT staff and business units.
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Identify, evaluate and prioritize customer problems and escalations.
• Participate in on-going training and departmental development.
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support.

Job Location : Noida

Venue Location : Lucknow

Salary : Best In The Industry.

Educational Qualification : B.E / B.Tech / B.Sc / BCA

Experience Required : 0 - 2 Years

Apply Mode : Walkin

Important Dates : 16th Mar 2015

Walkin Dates : 16th Mar 2015

Walkin Time : 9:00 AM to 11:00 AM

Walkin Venue : 

School of Management Sciences,
19th KM Stone, Sultanpur Road,
Lucknow - 226501.