Directi Walkin Drive On 14th March 2015 For Fresher / Exp Graduates (Technical Support Engineer) - Apply Now

Company Name : Directi

Company Profile : Directi is a 350+ million dollars group of Businesses, that develop innovative mass-market Web Products serving millions of Customers worldwide. Directi businesses rank amongst the fastest growing businesses worldwide in their corresponding industry segments. The combined Product Portfolio of various Directi businesses includes - Communication and Collaboration apps, Social Networking software, Instant messaging, Context Analysis Engines, Antispam and Antivirus Solutions, Large scale Billing and Provisioning platforms, Traffic Monetization Solutions, Online Advertising Solutions, DNS Management Products, Linux and Windows Server Management Software, Web Hosting Control Panels and much more.

Company Website : www.directi.com

Job Description : 

Job Designation : Technical Support Engineer

Job Description : 

• Directi, through its various Businesses, provides volume based, mass-market, Internet products to millions of Customers worldwide. 
• Directi has been consistently ranked amongst the fastest growing technology companies in the continent.

Job Responsibilities :

• Being the front line for customers over email support tickets as part of 24*7 rotating shifts.
• Troubleshooting and resolving issues related to our hosting products.
• Investigating and identifying solutions to various kinds of technical issues spanning DNS, Apache, IIS, Email servers, Hosting control panels, Application firewalls and associated technologies.
• Escalating complex system-wide issues or bugs to L2 support and software engineering teams.
• Ensuring speedy resolution of customer issues while maintaining high customer satisfaction.
• Reviewing existing product documentation and publishing documentation in internal & external knowledge bases.
• Pro-actively monitor product/services/site performance, uptime, availability and analyze logs / metrics and recommend/contribute to fixes.

Skills :

• You are acquainted with / have mastered some of the below skills.
• Working knowledge of Operating systems - Redhat based linux flavours & Windows 2003/2008 server.
• Linux skills - Basic server administration with knowledge of commands like top, ps, netstat, etc.
• Fundamentals :- Excellent DNS and networking fundamentals. TCP/IP.
• Application protocols :- Working knowledge of SMTP, HTTP, FTP, IMAP, POP.
• Control panels :- cPanel, Plesk, Virtuozzo.
• Web and database servers :- Apache, IIS, MySQL, MSSQL.
• Soft skills: Strong customer support focus and decent english communication skills.
• Excellent troubleshooting skills.

Job Location : Bangalore

Salary : Best In The Industry.

Educational Qualification : B.E / B.Tech / B.Sc / B.Com

Experience Required : 0 - 2 Years

Apply Mode : Walkin

Important Dates : 14th Mar 2015

Walkin Dates : 14th Mar 2015

Walkin Time : 11:00 AM

Walkin Venue : 

BG 15, 7th Floor, Ecospace,Pritech Park Annex,
Bellandur Village, varthur Hobli,
Bangalore East Taluk, Bangalore Urban District,
Bangalore-400 069.